Cookies

At VIIO, we are committed to providing a secure and transparent web experience for all our users, including individuals and businesses that use our platform for international payments, cross-border purchases, and other digital financial services. We understand that when you visit our website to obtain information, manage your services, make online purchases in dollars, shop abroad from Colombia, or log in to your account, the technology we use to enhance that experience plays a critical role. For this reason, we use cookies and similar technologies to personalize your browsing experience, enable access to essential features, and collect statistical data that helps us to continuously improve our products and services related to international transfers. Each time this website is used, information may be stored through the use of cookies and other technologies.

Our use of cookies is intended to make your visit more efficient and user-friendly, while always respecting your privacy rights and the protection of your personal data in accordance with best practices in digital security. Cookies are essential components that allow the website to remember your preferences, analyze usage trends, and support key functionalities without compromising your sensitive personal information.

By actively accepting our cookie banner or adjusting your settings, you consent to our use of cookies as described in this Cookie Notice, including the use of cookies in other countries, regions, or specific websites contained in https://viio.me/. We understand that you may interact with our platform from different locations and contexts; therefore, we provide clear options to manage your cookie preferences, adjust your settings, or withdraw your consent at any time, in accordance with applicable privacy regulations.

Below, you will find detailed information about what cookies are, how we use them, and how you can control their operation to ensure that your experience on VIIO is as transparent and secure as possible.

Effective date: September 4, 2024

1. WHAT ARE COOKIES?

A cookie is a small file that is downloaded to your device when you access certain websites. Cookies allow PERSIMON S.A.S. (VIIO), among other parties, to store and retrieve information about a user’s browsing habits or device. Depending on the information they contain and how they are used, cookies may be used to recognize a user.

In this document, the term “cookie” is used in a broad sense to refer to cookies and similar technologies, including web beacons and log files.

2. WHAT DO COOKIES DO AND WHY DO WE USE THEM?

Cookies contain small amounts of information and are stored on your device by this website’s server.

Your browser sends these cookies back to the website on subsequent visits, allowing the website to recognize you and remember certain information, such as your preferences.
This enables the website to function efficiently and improves your browsing experience. Through cookies and similar technologies, information may be stored or accessed each time you use the website.

On this website, we use the following types of cookies based on their purpose:

1. Technical cookies: These cookies enable users to navigate the website and use its features, including access to secure or restricted areas.

2. Analytics cookies:These cookies, processed by us or by third parties, allow us to measure and analyze how users interact with the website in order to improve our services.

3. Preference cookies: These cookies allow the website to remember information that changes the way the site behaves or appears, such as language or browser preferences.

4. Advertising cookies: These cookies allow us or third parties to manage advertising spaces effectively and display relevant content.

5. Third-party cookies: This website may use third-party services that collect information for statistical purposes and to provide services related to website activity.

Specifically, we use services such as Google Ads, Meta, and Intercom for analytics, communication, and advertising purposes. Our website may also include features provided by third parties that allow content sharing on social networks like Facebook, Twitter or Google +, with buttons we have included for that purpose.

Through confidentiality agreements, PERSIMON S.A.S. (VIIO) may share anonymized information obtained through cookies with affiliated companies, partners, or service providers for the purpose of improving user experience.

Under no circumstances is your personal data collected, processed, or shared without your consent.

3. TYPES OF INFORMATION COLLECTED

Cookies help us better understand how our Site is used and, consequently, allow us to offer our visitors a more personalized and consistent experience, among others.

Below are some examples of types of information we collect through cookies:

1. Number of users visiting Website, frequency with which they do so, pages they visit, clicks they have made and total time they browse Site.

2. If it is first time visiting our Site.

3. Your viewing preferences (for example, layout, size preferences, language, etc.).

4. Your orders and other activities within Website.

5. Browser type used and your username, password and IP address so we can identify you in your next visits.

4. HOW TO MANAGE COOKIES?

You can control and manage cookies in different ways. At any time, you can adapt browser settings to manage, dismiss use of cookies and be notified before they are downloaded.

You can also adapt configuration so that browser rejects all cookies, or only third party cookies. And you can also delete any of cookies already on your equipment.

Because way to activate or deactivate cookies varies according to browser you use, we recommend visiting help menu of your browser, to obtain more information regarding cookie preferences. You can also configure your browser, at any time, to notify you when receiving a cookie, so you can decide if you want to accept it or not.

Cookies do not read data from your hard drive in any circumstance and you can delete them from your computer at any time. At present, it is technically impossible to synchronize settings between browsers and devices (computer or Smartphone) and therefore, you must adjust it in each browser or device you use currently and every time you use a new one.

5. CONSEQUENCES OF DEACTIVATING COOKIES

If you decide to deactivate cookies, you can continue using certain parts of our Site. However, depending on which cookies you deactivate, it is possible that some useful functions stop working.

Keep in mind that, if you deactivated one or more cookies, we may continue using information we have collected through these cookies before you deactivated them. However, once you have deactivated a cookie, we will stop collecting any information through that cookie.