Frequently asked questions
Get all your questions about VIIO answered
Everything you need to know about VIIO, explained with no fine print.
- Is VIIO safe? Custody, regulation and how your funds are held
- How much does VIIO charge? Fees and pricing explained
- What do you need to open a VIIO account?
- Can I open a VIIO account with a passport, without a Colombian ID?
- What are the limits on your VIIO account and card?
- In what currencies can you withdraw from VIIO?
- How to receive dollars from abroad in your VIIO account
- How to top up your VIIO account: PSE, bank transfer and crypto
- How to withdraw funds from your VIIO account to a Colombian bank
- How does the VIIO card work? Virtual, physical and where it's accepted
- How long does the physical card take to arrive and how to activate it?
- What to do if your VIIO card is lost, stolen or a purchase fails
- Which digital assets does VIIO use?
- How to transfer funds from VIIO to another crypto wallet
- How to verify your identity on VIIO (step-by-step KYC)
- How to freeze or block your account and card
- How to receive money in your VIIO account by QR code or wallet address
- Does VIIO have a business account? What's included
- How to download a transaction receipt
- Is VIIO safe?
- What happens to my funds if VIIO shuts down?
- Is VIIO supervised by the Superintendencia Financiera?
- What should I do if I lose my VIIO card?
- How much does the VIIO account cost?
- Which currencies can I withdraw in?
- What do I need to open an account?
- Is there a fee for the VIIO card?
- Does the VIIO card have spending or withdrawal limits?