How to freeze or block your account and card

Freezing your card is instant: one tap, no extra confirmation. Unfreezing it is different: it requires verifying your identity with a code sent by email or WhatsApp before it's reactivated. It's the first recommended step if you suspect fraud, loss or theft.

VIIO may also suspend or restrict your account, sometimes without prior notice, for example if your identity or the origin of your funds can't be verified, if there are signs of fraud or unauthorized access, if unusual activity is detected, or by order of an authority or for security reasons. While the measure lasts you may not have access to your balance, but it's still yours. If you suspect someone has accessed your account, contact the support team in the app immediately.